Privacy Policy – ji33 Online Casino Philippines

1. Introduction

ji33 ("we," "us," "our," "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you access or use our website located at ji33.cam and related services (collectively, the "Platform" or "Services").

This Privacy Policy applies to all users of the Platform, including visitors, registered players, and former account holders. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable international data protection regulations. If you have questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

We collect various types of information to provide, improve, and protect our Services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a ji33 account, use our Services, or communicate with us, you may provide the following information:

• Account Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address, username, password, and security questions;
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID, voter's ID), proof of address documents (utility bills, bank statements), and selfie photos for identity confirmation;
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, e-wallet identifiers, transaction history, deposit and withdrawal records;
• Communication Records: Messages sent through live chat, email correspondence, support tickets, feedback submissions, and survey responses;
• Voluntary Information: Profile preferences, gaming preferences, marketing communication preferences, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access or use our Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information;
• Usage Data: Pages visited, time spent on pages, clickstream data, game sessions, bet history, win/loss records, features used, search queries;
• Location Information: IP address, geographic location derived from IP address, GPS coordinates (if you grant permission), timezone;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, local storage data, and similar tracking technologies (see Section 8 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment authentication, fraud detection data from GCash, PayMaya, banks, and other payment providers;
• Identity Verification Services: Age verification, identity authentication, fraud prevention data from third-party verification providers;
• Marketing Partners: Referral information, affiliate tracking data (with your consent);
• Public Databases: Information from publicly available sources for compliance and verification purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and secure your ji33 account;
• Process your registration and verify your identity;
• Authenticate your login credentials;
• Provide access to games, betting services, and platform features;
• Process deposits, withdrawals, and financial transactions;
• Maintain your transaction history and account balance;
• Respond to your inquiries and provide customer support;
• Send you service-related notifications, confirmations, and updates.

3.2 Compliance and Legal Obligations

• Verify that you meet the minimum age requirement (21+ in the Philippines);
• Comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations;
• Conduct Know Your Customer (KYC) verification procedures;
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• Enforce our Terms & Conditions and other policies;
• Comply with legal requirements, court orders, and regulatory requests;
• Maintain records as required by Philippine gaming regulations;
• Report suspicious activity to relevant authorities when legally required.

3.3 Platform Improvement and Analytics

• Analyze how users interact with our Platform to improve user experience;
• Identify bugs, errors, and technical issues;
• Optimize platform performance, speed, and functionality;
• Develop new features, games, and services;
• Conduct research and statistical analysis;
• Personalize your experience based on your preferences and behavior;
• Test new features and improvements.

3.4 Security and Fraud Prevention

• Monitor for unusual or suspicious account activity;
• Detect and prevent unauthorized access to accounts;
• Identify duplicate accounts and bonus abuse;
• Prevent cheating, collusion, and unfair play;
• Protect against cyber attacks, hacking attempts, and security threats;
• Maintain the integrity and fairness of games;
• Investigate violations of our Terms & Conditions.

3.5 Marketing and Communications (With Your Consent)

• Send promotional offers, bonuses, and special deals (opt-in required);
• Provide information about new games, features, and services;
• Send newsletters, gaming tips, and platform updates;
• Conduct surveys and request feedback;
• Personalize marketing messages based on your preferences;
• Measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or adjusting your communication preferences in your account settings.

3.6 Responsible Gaming

• Monitor gaming behavior for signs of problem gambling;
• Implement and enforce deposit limits, loss limits, and session limits you set;
• Facilitate self-exclusion requests;
• Provide access to responsible gaming tools and resources;
• Contact players who may be at risk of developing gambling problems.

4. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012 and applicable data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms & Conditions), including account creation, service delivery, and payment processing;
• Legal Obligation: Processing is required to comply with Philippine laws, anti-money laundering regulations, gaming regulations, tax obligations, and court orders;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and analytics, provided these interests do not override your privacy rights;
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or using optional features;
• Vital Interests: Processing is necessary to protect your vital interests or those of another person (e.g., preventing self-harm in responsible gaming contexts).

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our Platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers to process deposits and withdrawals;
• Identity Verification Providers: Third-party services that verify your age, identity, and address;
• Game Developers: Software providers who supply our casino games and betting products;
• Cloud Hosting Providers: Infrastructure providers who host our servers and data;
• Customer Support Tools: Live chat software providers and customer service platforms;
• Analytics Providers: Services that help us analyze platform usage and user behavior;
• Marketing Partners: Email service providers and advertising platforms (with your consent);
• Security Services: Fraud detection, anti-money laundering, and cybersecurity providers.

All service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, and courts when:

• Required by Philippine law or valid legal process (subpoena, court order, warrant);
• Necessary to comply with anti-money laundering or counter-terrorist financing obligations;
• Reporting suspicious transactions as mandated by the Anti-Money Laundering Council (AMLC);
• Responding to regulatory audits or investigations;
• Complying with gaming license requirements;
• Protecting our rights, property, or safety, or that of our users or the public;
• Enforcing our Terms & Conditions or investigating violations.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information where legally required.

5.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

6. International Data Transfers

ji33 primarily operates within the Philippines and stores data on servers located in secure data centers. However, some of our service providers may be located outside the Philippines, which may result in your personal information being transferred to, stored in, or processed in other countries.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Contractual clauses requiring data protection equivalent to Philippine standards;
• Transfers to countries with adequate data protection regulations;
• Compliance with applicable international data protection frameworks.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Accounts

While your account is active, we retain your information to provide Services, comply with legal obligations, and maintain records for regulatory purposes.

7.2 Closed Accounts

After you close your account, we retain certain information for the following periods:

• Transaction Records: Minimum 5 years (as required by anti-money laundering regulations);
• Identity Verification Documents: Minimum 5 years (regulatory compliance);
• Account Activity Logs: Minimum 3 years (fraud prevention and dispute resolution);
• Communication Records: Minimum 3 years (customer service quality and dispute resolution);
• Marketing Data: Until you opt out or 2 years of inactivity, whichever is sooner.

7.3 Legal Holds

If your information is subject to a legal hold, investigation, or regulatory audit, we retain it until the matter is resolved, regardless of the standard retention periods above.

8. Cookies and Tracking Technologies

ji33 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us recognize your browser, remember your preferences, and improve platform functionality.

8.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including login authentication, security, and session management. These cookies cannot be disabled without affecting platform usability;
• Performance Cookies: Collect anonymous data about how users interact with our Platform, helping us identify bugs and optimize performance;
• Functional Cookies: Remember your preferences, language settings, and customization choices;
• Analytics Cookies: Track user behavior, page views, and navigation patterns to help us understand platform usage;
• Marketing Cookies: Used to deliver personalized advertisements and measure campaign effectiveness (with your consent).

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. Please note that disabling cookies may limit your ability to use certain features of the Platform.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information directly in your account dashboard. For additional information, contact our Data Protection Officer.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly in your account settings or contact customer support for assistance.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information, subject to exceptions where we are legally required to retain data (e.g., anti-money laundering records, regulatory compliance, ongoing investigations).

9.4 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

9.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

9.7 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

9.8 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or through your account settings. We will respond to your request within thirty (30) days as required by law. Identity verification may be required to protect your privacy and security.

10. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

10.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (minimum 256-bit encryption);
• Secure Storage: Personal information stored on our servers is encrypted using advanced encryption standards (AES-256);
• Firewalls: Multi-layered firewall protection prevents unauthorized access to our systems;
• Intrusion Detection: Real-time monitoring systems detect and respond to potential security threats;
• Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis;
• Two-Factor Authentication: Available for player accounts to enhance login security.

10.2 Organizational Security Measures

• Employee Training: All staff receive regular training on data protection, privacy, and security best practices;
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements and are bound by strict data protection policies;
• Security Audits: Regular internal and external security audits assess our security posture;
• Incident Response: Documented incident response procedures enable rapid detection and mitigation of security breaches;
• Vendor Management: Third-party service providers are carefully vetted and contractually required to maintain equivalent security standards.

10.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Create a strong, unique password and change it regularly;
• Never share your login credentials with anyone;
• Enable two-factor authentication in your account settings;
• Log out after each session, especially on shared or public devices;
• Keep your contact information up-to-date so we can reach you about security issues;
• Report suspicious activity or unauthorized access immediately.

10.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and privacy, we will notify you and the National Privacy Commission within seventy-two (72) hours as required by the Data Privacy Act of 2012.

11. Children's Privacy

ji33 is strictly for adults aged 21 years or older. We do not knowingly collect, use, or solicit personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and permanently close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent access to gambling websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date;
• Notify you via email or through a prominent notice on the Platform;
• Request your consent where required by law;
• Provide a reasonable period for you to review changes before they take effect.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of our Services and close your account.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
ji33 Online Casino
Email: [email protected]
Available: 24/7 via live chat on ji33.cam

National Privacy Commission (Supervisory Authority)
If you believe your privacy rights have been violated, you may file a complaint with:
National Privacy Commission
5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph